Assistance 24/7
Claim
adjustment

LOSS ADJUSTMENT

At ISON Care, thanks to cooperation with proven subcontractors, we provide the highest quality of services and competitive rates for services provided as part of the claims handling process.

PERSONAL LOSSES OC / NNW

Using innovative technologies, we have created a system for assessing the amount of compensation in accordance with applicable law, which, combined with medical jurisprudence, allows us to meet the needs of insurers in the field of personal injury adjustment.

DAMAGE ELIMINATION PROCESS

CALL CENTER PLATFORM

  • Claim registration
  • Create an initial reserve in the ISON Care system
  • Collecting medical records
  • Contact with the victim

MERITABLE LIQUIDATOR

  • Substantive consideration of the claim based on the GTC and other regulations
  • Issue of a decision recognizing the claim or dismissing the claim in agreement with the insurer

PROPERTY DAMAGES

At ISON Care, thanks to cooperation with proven subcontractors, we provide the highest quality of services and competitive rates for services provided as part of the claims handling process.  

DAMAGE ELIMINATION PROCESS

CALL CENTER PLATFORM

  • Claim registration
  • Create an initial reserve in the ISON Care system
  • Collecting medical records
  • Contact with the victim 

MERITABLE LIQUIDATOR

  • Substantive consideration of the claim based on the GTC and other regulations
  • Issue of a decision recognizing the claim or dismissing the claim in agreement with the insurer

MEDICAL COMMITTEE

  • Issue of medical certificates in absentia or in stationary mode along with examination of the injured person

24 days is the average time to handle a motor vehicle claim by the ISON Care team.
19 days is the average time to handle a motor damage claim by the
ISON Care team.

PROCESS OF SECURING REGRESS CLAIMS

  • Based on the collected documentation of the claim, the substantive adjuster checks the validity of the recourse claim against the perpetrator of the claim, in compliance with the rules resulting from the provisions of law and internal regulations in force at ISON Care.
  • If the perpetrator of the damage did not have third party liability insurance, then after the payment of compensation under the AC insurance contract, the substantive liquidator files recourse claims directly against the perpetrator of the damage.
  • The content adjuster is responsible for monitoring the process of reimbursing a recourse claim from the moment of submitting a claim to the perpetrator of the damage or to the insurer under the warranty.
  • After receiving the payment or refusal decision, the substantive liquidator checks the validity of the insurer’s decision. If it is not justified, it starts the appeal procedure. 
  • In the event of disputed claims, the substantive liquidator provides the Partner with recommendations as to further proceedings. 

98.4% is the success rate of ISON Care in obtaining reimbursement for recourse claims.

COSTS CONTROL

At ISON Care, we know how important it is for our business partners to optimize costs in the claims handling process. Our many years of experience in combination with a dedicated Call Center platform and an extensive network of field liquidators cooperating with ISON Care in Poland and around the world, we help our clients to effectively optimize costs through a fast and efficient claims handling process.

At ISON Care, we are constantly working to improve the quality of our work. We invest in the latest IT solutions, thanks to which contact with customers becomes even easier, which also contributes to the optimization of time and reliability of the services provided by our team in the field of insurance claims handling.

UP TO 24 HOURS

REPAIR INVOICE VERIFICATION

UP TO 24 HOURS

REPAIR COST VERIFICATION FROM THE WORKSHOP

UP TO 24 HOURS

ORGANIZING AND PERFORMING AN INSPECTION OF THE VEHICLE